Before, during, and even after you receive your merchandise from us, we are devoted to nothing less than providing top-grade deliverables. Even though we strive to deliver the highest quality medical supplies, services, and equipment, we understand that you may need to return or exchange an item on occasion.
For damaged or defective orders: Please note that this section only applies to items that the customer wishes to return on his own discretion. If an item arrives broken or with a manufacturer defect or other issue that we are responsible for, rest assured that we will do everything possible to fix or replace it at no charge to you, even if it is a non-returnable item.
All non-perishable goods are subject to a 30-day refund policy. We are unable to offer a refund or exchange if 30 days have passed after your purchase. Please keep in mind that shipping fees will never be refunded. Furthermore, all sales are final. However, if you are dissatisfied with a perishable item or it arrives damaged, please contact us immediately to explore the possibility of a fresh order or a refund. Refund claims for perishable goods are looked upon on a case-by-case basis.
Non-Perishable Shipping
Please finish your check-out and then contact us at +65 6862 1090 or by email to proceed with shipping and relevant shipping charges for non-perishable items.
Signature for Delivery
We do not require signatures for delivery of packages.
Expedited Shipping Requests
If you require expedited delivery alternatives that are not available on our website, please contact us by phone or email.
Damaged Goods
If your shipment or delivery is damaged in any way, please take pictures of the packaging/box as well as any damaged products as soon as possible and email us with an explanation. Include your order number, proper contact information, and all photographs in the email. We’ll get back to you right away! We will be unable to explore the problem for a possible refund or credit if you are unable to supply photographs.
Lost or Stolen Shipments
Unfortunately, we cannot be held liable for lost or stolen packages. Keep a close eye on your packages!
Delayed Shipments
We regret that we are unable to confirm arrival dates. Orders may be delayed in transit once they leave our store due to unforeseen circumstances such as weather. For important occasions, we strongly advise buying ahead of time.
Missed Deliveries
It is our customers’ obligation to be available for the delivery of products requested. This is especially crucial when sending perishable goods overnight. If a receiver is not at home when the package is delivered, the driver will only leave it at the recipient’s door or another secure area if the driver considers it is safe and appropriate (weather permitting). We are not responsible for any damaged, lost, or stolen products if the recipient is not accessible to accept the delivery and the driver deems the delivery area is safe.
Gift Shipments
Customers ordering presents are strongly encouraged to contact the receiver and inform them of the expected delivery date. Notify them of any perishable objects and provide them with proper handling instructions. If your recipient refuses to accept delivery of our package, it will be returned to us and will no longer be fit for consumption. As a replacement, you’ll need to place and pay for a new order.